Policy and Returns

Shipping Policy:

Nuli Cosmetics LLC processes order within 7-10 business days. You will receive an order confirmation, followed by a shipping confirmation once your order has been scanned and shipped. Please note that the processing window does not include weekends, holidays. Standards shipping rates apply.

Returns and Exchanges

Thank you for the interest in our small batch products. Unfortunately, we do not offer returns or exchanges. If your product is damaged upon delivery, please contact us at ann@nulicosmetics.com within 72 hours. Your email should include the following information:

  • Order number

  • Description of the damages

  • Photographs of damaged product

We will review on a case by case basis, and if approved, we will provide a refund or replacement at our discretion. However, if the product is deemed not to be damaged (as per our seller's discretion), you will not receive a replacement, refund, or gift card.

Please note that "damaged product" refers to cracks or malfunctions of the tube. It does not include air spaces that are normal when the tube is moved around, or slight color differences. Please keep in mind that these are handmade products, variations are expected to a reasonable degree.

We strive to provide you with our highest-quality products, and we appreciate your understanding our store policy. If you have any further questions, please don't hesitate to reach out.

Risk of Loss

The risk of loss and products purchased on the site transfers to the emptor upon delivery to the carrier.

Orders marked as delivered by the carrier are considered delivered. Nuli Cosmetics cannot provide refunds for lost, stolen, or damaged packages.

Most orders are shipped via USPS Ground Advantage Shipping and include insurance coverage up to $100. If your package is lost or damaged, you can file a claim:

For international orders, when ordering from Nuli Cosmetics LLC, you accept that you may incur import taxes upon arrival at your local post office. Nuli Cosmetics will not accept responsibility for packages refused due to these fees or for packages lost overseas. International orders can take an extended period of time to arrive, and the emptor accepts the risk of loss. Please note that these orders will not be insured unless additional insurance is purchased upon checkout. Unfortunately, we cannot offer returns or exchanges on orders shipped outside of U.S.

Handmade Product Variations

Please be aware that all products on our website is homemade. Products will slightly vary from each other. Lip gloss / lipstick products, serums, and body care products can have slight variations in color and texture. Lip gloss tubes will contain a bubbles or space, due to movement of the tube or during product usage. Please understand these variations when ordering from our small business.

Nuli Cosmetics will makes every attempt to show accuracy in the color of products on the website. Including but not limited to: various lighting, models, and swatches. With this in mind, the actual colors you see will depend on a number of factors. Including but not limited to: the monitor that you use, the settings of said monitor, and the handmade nature of product. Nuli Cosmetics does not guarantee the display accuracy based off said factors above.

Purchase Agreement

By clicking "Purchase," you are agreeing to the following policies:

  1. Age Requirement: You affirm that you are of the legal age of majority in your state of residence or have obtained permission from your parent/guardian to use this site.

  2. Terms of Service: You agree to abide by the Terms of Service outlined on this platform.

  3. Privacy Policy: You acknowledge and consent to the Privacy Policy governing the collection and use of your personal information.

  4. Refund Policy: You understand and accept the Refund Policy for any purchases made on this site.

  5. Intellectual Property: You agree to respect the intellectual property rights of this platform and its content providers.

Please review our store policies carefully before proceeding with your purchase. By clicking "Purchase," you are indicating your full understanding and acceptance of these terms.

Terms of Service, Privacy Policy, Shipping Policy, and Return Policy

The Terms of Service, Privacy Policy, Shipping Policy, and Return Policy for this platform can be found on the checkout page. These documents outline the key policies and procedures that govern the use of the platform and the services provided.

The Terms of Service detail the legal agreement between the user and the platform, including the rights, responsibilities, and limitations of both parties. The Privacy Policy explains how user information is collected, used, and protected. The Shipping Policy outlines the delivery options, timelines, and any associated fees. The Return Policy specifies the conditions under which products can be returned and the process for doing so.

These policies are designed to be transparent and comprehensive, ensuring that users are fully informed about the platform's practices and their own rights and obligations. Shoppers are encouraged to review these documents carefully before making any purchases or using the platform's services.

Any questions or concerns can be sent to Ann@nulicosmetics.com

Much love

Nuli Cosmetics LLC